Learning and development training

Thought for the day

The full archive of free daily management tips from our team of trainers.

‘Stop doing other people’s work’

If you are looking to save an hour a day you might find that 60 minutes can be found in tasks you do that other people should be doing for themselves. Whilst it is nice to help people, and we should be as accommodating as possible, we have to strike a balance between protecting our own time, goals and ambitions and helping others achieve theirs. It does not mean saying ‘no’ all the time. It just means looking very objectively at the tasks that people are asking for help with. Is it something they should, or could, be doing for themselves? If so:
  1. Politely say ‘no’, explaining that you cannot deal with that as you think it should be them doing it and not you.
  2. Redirect them to somebody else who you think is more appropriate to help them.
  3. Explain to them how to do it for themselves, giving them the confidence to go away and try it. (The reason they may be asking you is because they do not feel competent or confident themselves to complete the activity well enough.)
  4. Say you will do the task but then don’t complete it. This is particularly useful if you feel it impossible to say ‘no’. Whilst it may be embarrassing and uncomfortable when they come back and find the task or activity not completed, the chances are they will not ask you again, as you have let them down once. When they do come back make sure you explain why and apologise!
© The author

This thought has been taken from Graham’s book 'Working Smarter’. Graham has developed an outstanding course to go with the book – click here for details.

Previous Thoughts for the day

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Red Arrow‘Give your customers the benefit of the doubt’
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Red Arrow‘Encourage your customers to complain’
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Red Arrow‘Being good enough, isn’t good enough – give customers a reason to be faithful’
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Red Arrow‘How to keep a customer for life – give them lots of reasons to stay’
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Red Arrow‘Close the customer service department’
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Red Arrow‘Customer satisfaction is everybody’s job’
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Red Arrow‘Customer satisfaction is not satisfactory’
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Red Arrow‘The answer is – yes!’
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Red Arrow‘What are others doing?’
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Red Arrow‘How can I take better care of my customers?’
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Red Arrow‘Every sales call is a free market research opportunity’
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Red Arrow‘The customer isn’t always right’
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Red Arrow‘Give your customers more than they pay for’
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Red Arrow‘Wash your dirty laundry in private’
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Red Arrow‘It’s OK to spend money’
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Red Arrow‘Expect the unexpected’
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Red Arrow‘Have a NIZ!’
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Red Arrow‘Dump trivia’
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Red Arrow‘Less is more’
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Red Arrow‘Speed up routine tasks’
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Red Arrow‘Stop doing other people’s work’
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Red Arrow‘Ask questions’
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Red Arrow‘Take control!’
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Red Arrow‘Listen!’
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Red Arrow‘You don’t have to answer the question’
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Red Arrow‘Shut up!’
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Red Arrow‘Be receptive’
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Red Arrow‘Go to the balcony’
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Red Arrow‘Think before you speak’
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Red Arrow‘You can’t stare – but you must watch!’
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Red Arrow‘Don’t be predictable’
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Red Arrow‘KISS’
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Red Arrow‘Aim high’
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Red Arrow‘Say “No.” ’
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