Learning and development training

Thought for the day

The full archive of free daily management tips from our team of trainers.

‘Have a NIZ!’

You can get more done in one hour of quiet concentration than you can in two hours with interruptions. But you must create this during the day, not by staying late or getting in early.

If you want to make sure you have some clear space or time to do the most important tasks, then set up a daily time to ‘have a NIZ’. This is essential. A NIZ – a non-interruption zone – is usually a period of time, say an hour, when your staff know that it is not a good time to disturb you. This leaves you to focus clearly, without interruption on the most important, high quality tasks.

The way you create a NIZ is simple: inform staff and train them that you prefer not to be interrupted at a certain time. Pick the same time each day or give a clear communication signal every day for about a week or two. After a while people will realise that that time is a standard NIZ and you will no longer have to mention it.

Don’t be deceived by the simplicity of this idea. People who have tried this would testify that one hour of uninterrupted time is probably worth two of normal time. You can get so much more done and usually the quality of the work is so much greater.

© The author

This thought has been taken from Graham’s book 'Working Smarter’. Graham has developed an outstanding course to go with the book – click here for details.

Previous Thoughts for the day

Red Arrow‘Encourage your customers to be unreasonable’
read more read more
Red Arrow‘Give your customers the benefit of the doubt’
read more read more
Red Arrow‘Encourage your customers to complain’
read more read more
Red Arrow‘Being good enough, isn’t good enough – give customers a reason to be faithful’
read more read more
Red Arrow‘How to keep a customer for life – give them lots of reasons to stay’
read more read more
Red Arrow‘Close the customer service department’
read more read more
Red Arrow‘Customer satisfaction is everybody’s job’
read more read more
Red Arrow‘Customer satisfaction is not satisfactory’
read more read more
Red Arrow‘The answer is – yes!’
read more read more
Red Arrow‘What are others doing?’
read more read more
Red Arrow‘How can I take better care of my customers?’
read more read more
Red Arrow‘Every sales call is a free market research opportunity’
read more read more
Red Arrow‘The customer isn’t always right’
read more read more
Red Arrow‘Give your customers more than they pay for’
read more read more
Red Arrow‘Wash your dirty laundry in private’
read more read more
Red Arrow‘It’s OK to spend money’
read more read more
Red Arrow‘Expect the unexpected’
read more read more
Red Arrow‘Have a NIZ!’
read more read more
Red Arrow‘Dump trivia’
read more read more
Red Arrow‘Less is more’
read more read more
Red Arrow‘Speed up routine tasks’
read more read more
Red Arrow‘Stop doing other people’s work’
read more read more
Red Arrow‘Ask questions’
read more read more
Red Arrow‘Take control!’
read more read more
Red Arrow‘Listen!’
read more read more
Red Arrow‘You don’t have to answer the question’
read more read more
Red Arrow‘Shut up!’
read more read more
Red Arrow‘Be receptive’
read more read more
Red Arrow‘Go to the balcony’
read more read more
Red Arrow‘Think before you speak’
read more read more
Red Arrow‘You can’t stare – but you must watch!’
read more read more
Red Arrow‘Don’t be predictable’
read more read more
Red Arrow‘KISS’
read more read more
Red Arrow‘Aim high’
read more read more
Red Arrow‘Say “No.” ’
read more read more