Management in a day!
To inspire, you need to be inspiredManaging people doesn’t have to be difficult. But too many of us make it difficult for ourselves with our lack of focus, tools and techniques. This very practical, hugely enjoyable, day will give you all the tools for the job and the opportunity to practise using them in a safe and supportive environment before using them for real back in the workplace.
Training objectivesThis workshop will help you:
- Understand what management is all about
- Engage and inspire a team to perform
- Recognise the variety of management and team leadership styles appropriate for different situations
- Provide clear direction on your team’s purpose, role and responsibilities
- Motivate those who report to you
- Hold them accountable for delivery
- Hold performance conversations
- Prepare a clear action plan
AudienceManagers, team leaders and supervisors have all benefited from this tried-and-tested programme.
FormatThis one-day workshop focuses on creating awareness, developing attitudes and beliefs and embedding newly acquired skills and behaviours as habits. It is highly interactive, very powerful – and great fun!
The expert trainer
Cyrus Cooper (Managing Director of Maximum Performance) is an exceptional trainer, facilitator and coach. He specialises in helping managers to focus on their role and responsibilities with the aim of getting great results with the people they manage. He has helped organisations in both the public and private sectors to increase their performance through a range of interventions covering leadership challenges, motivational management and corporate and executive 1:1 coaching. Formerly an internal learning and development consultant to the Ministry of Justice, his achievements there ranged from a major business process re-engineering (BPR) project to designing performance management systems and competency frameworks for over 12,000 staff and creating a range of management programmes for middle / senior civil servants that are still being run to this day.
Cyrus is passionate about coaching as well as training, and has recently developed an organisational-wide coaching programme for the Big Lottery Fund. He currently works with Thomson Reuters graduates on a global graduate scheme, delivering a week of self-discovery, supported by the FACET5 profiling tool. His other current / recent clients include the BBC, 3M, Accenture, Inter Hannover, Legoland, Merlin Entertainments, Mouchel, Phytopharm, Office of the Public Guardian, The Gap Partnership, Central Bedfordshire Council, Finsbury Foods, Lancashire Group, RED Consulting, Gala Coral, De Lage Landen, the Methodist Church, Shaw Trust and the Housing Solutions Group, to name but a few. Whether delivering a one-off workshop or designing an innovative management development programme, Cyrus delivers with understanding, enthusiasm and passion, and truly believes that learning is about creation, not consumption.
Cyrus’s academic and professional qualifications include a Masters Degree in Management Practice, MBTI accredited, SDI accredited, Facet5 accredited, DiSC accredited, Diploma in Executive and Corporate Coaching, Diploma in Business Coaching, Diploma in Business Excellence (EFQM), NVQ Assessor, etc. Cyrus is enthusiastic and practical in his approach, with tools and methodologies explained clearly. His strong facilitation skills and focus on his audience create a powerful learning experience and the response from individual participants is invariably appreciative, as the following comments show:
‘Cyrus was fab – as usual.’ ‘Building a Customer Mentality’ course participant, Inter-Hannover
‘This session was exceptionally brilliant. The trainer drew me out of my shell.’ Graduate Development Workshop participant, Mouchel
‘Maximum Performance were engaged by Thomson Reuters to redesign our technology graduate development centre (the integral piece of the graduates’ two year training programme). Throughout the programme redesign, I found Maximum Performance to be extremely responsive, creative in their approach and also dedicated to building a bespoke solution for Thomson Reuters. The feedback from stakeholders and delegates has been very positive on the content delivered , the facilitator’s training style and Maximum Performance’s ability to hit the ground running, intimately understanding our needs.’ Khalil Ayub, Technology Graduate Scheme Manager, Thomson Reuters
‘We used Maximum Performance to design and deliver leadership skills for our people managers at LEGOLAND Windsor. We were pleased with the structured approach which provided a parallel process to our Team Leader training activities. Maximum Performance also helped incorporate some new training techniques we wanted to try such as Forum Theatre. Overall this part of the session was fun and energetic. It provided a powerful and memorable alternative to role play with excellent feedback from our managers.’ Head of Learning & Development, Legoland
‘I have had the pleasure of working with Maximum Performance (and Cyrus Cooper in particular) to deliver a coaching programme across the Big Lottery Fund. We co-constructed and piloted the programme to skill managers in the basics of coaching and create a programme of development for Senior Leaders to also build their coaching skills. What Cyrus delivered was a programme that impacted on us with a huge amount of insight, interest and invigoration around coaching as a key skill in our leaders, managers and talent programme participants. We are about to launch our own internal coaching network that will continue and spread the great work Cyrus did for us.’ Perry Timms, Head of Talent & Organisational Development, BIG Lottery Fund
- What’s it all about?
- Exercise: Think about a time when…
- Responsibility and accountability
- Producing results
- Managing teams
- Developing individuals
- Your role as a team leader
- Your role
- Your team’s role
- What value do you add by being a team?
- Exercise: The Tuckman model of team stages
- What type of team do you need to be?
- Your management / team leader style
- The ‘shadow of a leader’ concept – Leaders automatically cast a shadow over their people – Their shadow is their impact – Self-awareness is crucial to understanding this impact – With self-awareness you can then choose to cast either a positive or negative shadow
- The ‘iceberg’ concept – What sits beneath our waterline is the key to understanding our behavioural drivers
- Exercises – What would you like people to be saying about you and the way you lead / manage them? – What type of manager / team leader do you want to be? – What type of team do you want to create? – What team culture do you want to champion?
- Motivating for results
- How to motivate and engage others
- Team vision
- Exercise: prepare a ‘60 second team vision’
- Holding people accountable
- The work cycle model of team performance – Agree purpose – Set objectives – Monitor performance – Provide feedback
- Conversations that deliver
- Exercise: Establishing the different CONTENT (what needs to be said) and BEHAVIOURS (how to do it) needed at each stage to have a successful conversation
- Exercise: Practise some short conversations
- The three steps to assertiveness
- Action planning
- Exercise: Identify specific actions to create your own high performing team
- Exercise: Personal action planning