Customer service training
We have some truly outstanding customer service trainers, all of them combining many years of practical experience with a passion and a talent for sharing their knowledge and expertise. These programmes are all delivered in a lively, relaxed, informal manner – but at the same time are completely focused on generating total customer satisfaction. Our customer service training is usually delivered as half-day or full-day courses but other formats are available if required. All our customer service training courses can be tailored to meet your particular needs but if you can’t see what you are looking for then we would be more than happy to develop a customer service programme specially for you.
And did you know we’ve got an updated website? You’ll find all our customer service training courses there. And you can meet the trainers there too.
Customer service training courses and workshops
The ABC of great customer service Giving great customer service is all about Attitude, Behaviours and Customers. And those are the three areas we cover in this unique workshop. (Although not in that order – naturally, we put the customers first!). - read more
- The ABC of great customer service… in difficult situations A highly practical half-day module, this session can be run on its own or ‘mixed and matched’ with any of the other ABC programmes.
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- The ABC of great customer service… on the phone Another one in our suite of highly practical half-day modules, this session can be run on its own or ‘mixed and matched’ with any of the other ABCprogrammes.
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- The ABC of great customer service… using social media A topical addition to our suite of highly practical half-day modules, this session can be run on its own or ‘mixed and matched’ with any of the other ABC programmes.
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- Building a better customer experience This tailored, facilitated, enjoyable and creative workshop will help you identify ways to build a better experience for your customers.
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- Call coaching skills in the customer service environment Call coaching skills in the customer service environment – Giving feedback and facilitating improvements requires motivational and positive input. Coaching is an art. This very practical one-day programme will help you master the essential skills for effective call coaching.
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- Call control with confidence This practical programme shows how calls can be controlled and dealt with swiftly, efficiently and to total customer satisfaction.
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- Contact centre management The A-Z of contact centre management, for managers and team leaders.
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- Contact centre management – for team leaders and supervisors Leading a team in a busy customer-focused organisation requires flexibility, resourcefulness, responsiveness and initiative. Have you got what it takes?
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- Customer service team identity day This unique programme is guaranteed to re-focus, re-juvenate re-motivate any customer service team.
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- Dealing with demand If you get stressed because you can’t finish each job before the next arrives… that at peak times there is no ‘downtime’… you feel you are not giving people enough contact time… you don’t get back to someone before they call again – then this is the programme for you!
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- Differentiated customer service How to deal with differing expectations and standards. A highly practical one-day programme.
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- Dramatic customer service! A highly practical, creative, and entertaining role-play based session facilitated by one of our lead customer service trainers jointly with one of our team of business actors.
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- Emotionally intelligent customer service Having the dexterity to accommodate the different expectations, preferences, styles, needs and behaviours of the full range of customer types requires emotional intelligence. Have you got it?
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- Helping people buy A tailored one-day workshop to help customer service staff increase sales – without trying to be sales people!
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- Reception to perfection! One of our most popular programmes, specifically for receptionists (and those who provide reception cover).
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- Understanding your customers Just how well do you know your customers? They’re all different. This programme helps you take account of those differences in delivering great customer service.
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Other customer service training programmes
The courses listed above are just a sample of what we can offer. Training and workshops can also be provided on other related topics, including:- Assertiveness and dealing with difficult situations
- Communication skills