Confident body language

“You never get a second chance to make a good first impression.” Will Rogers

Confidence is always reassuring. When dealing with customers, remember these key points:
  • Always wear a presentable outfit or uniform
  • Make sure to sit or stand up straight
  • Keep your shoulders back and your head up
  • Make sure your hands are visible
  • Have a strong, determined walk
  • Introduce yourself clearly
  • Have a strong handshake
Tips and tricks for making a good impression with your body language:
  • Practise your entrance into meeting rooms
  • Imagine walking with a book balanced on your head
  • Make each step twice the size of your foot
  • Carry bags / briefcases / papers in your left hand
  • Keep business cards in your right pocket
  • Rehearse your introduction

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