Subject areas
- Commercial, contracts and procurement
- Director development
- Facilities management
- Finance
- Health, safety and environmental
- HR and employment law
- Learning and development
- Management and personal skills
- Project management
- Retail, hospitality and leisure
- Sales and customer service
Thought for the day...
Free daily management tips from our team of trainers - courtesy of the In-House Training Company
Thought for the day
The full archive of free daily management tips from our team of trainers.
Download ‘Say “No.”’
‘No’ is a very hard word for some people to say. In price increase negotiations buyers often prefer instead to say, ‘Why do you need the increase?’. When asked for additional concessions, salesmen equally find it very hard to say no to discount requests.We all need to recognise that ‘No’ is a legitimate word. It may be the only word we should use at certain times in negotiation. There will be times when it is better not to have the authority to negotiate. If your ‘No’ is non-negotiable, then you do not have to concede. If you have the authority to concede, you may well be pressured into doing so.
© The author
This thought has been taken from Eric’s book ‘Mastering Negotiations’. A master negotiator himself, he is our expert trainer on the subject – click here for details of one of his most popular courses.
Previous Thoughts for the day
-
‘Encourage your customers to be unreasonable’ - read more
-
‘Give your customers the benefit of the doubt’
- read more
-
‘Encourage your customers to complain’
- read more
-
‘Being good enough, isn’t good enough – give customers a reason to be faithful’
- read more
-
‘How to keep a customer for life – give them lots of reasons to stay’
- read more
-
‘Close the customer service department’
- read more
-
‘Customer satisfaction is everybody’s job’
- read more
-
‘Customer satisfaction is not satisfactory’
- read more
-
‘The answer is – yes!’
- read more
-
‘What are others doing?’
- read more
-
‘How can I take better care of my customers?’
- read more
-
‘Every sales call is a free market research opportunity’
- read more
-
‘The customer isn’t always right’
- read more
- ‘Give your customers more than they pay for’
- read more
- ‘Wash your dirty laundry in private’
- read more
- ‘It’s OK to spend money’
- read more
- ‘Expect the unexpected’
- read more
- ‘Have a NIZ!’
- read more
- ‘Dump trivia’
- read more
- ‘Less is more’
- read more
- ‘Speed up routine tasks’
- read more
- ‘Stop doing other people’s work’
- read more
- ‘Ask questions’
- read more
- ‘Take control!’
- read more
- ‘Listen!’
- read more
- ‘You don’t have to answer the question’
- read more
- ‘Shut up!’
- read more
- ‘Be receptive’
- read more
- ‘Go to the balcony’
- read more
- ‘Think before you speak’
- read more
- ‘You can’t stare – but you must watch!’
- read more
- ‘Don’t be predictable’
- read more
- ‘KISS’
- read more
- ‘Aim high’
- read more
- ‘Say “No.” ’
- read more
© The In-House Training Company.