Learning and development training

Thought for the day

The full archive of free daily management tips from our team of trainers.

‘Expect the unexpected’

Murphy’s Law states that if anything can possibly go wrong, it probably will. You can save an hour a day by preventing, preparing, planning and looking for opportunities for Murphy to strike. Here are some common examples:
  1. Call ahead to double check appointments/meetings the day before travelling. The day you don’t check will be the day that the appointment is cancelled or you have the time wrong.
  2. Have things to do for when you arrive or travel. Expect travel delays, so when travelling listen to cassette tapes on time management, self-motivation and similar subjects, as well as any that are available in your professional field.
  3. Double check any complex itineraries, plans or projects. Make sure that there is a buffer if things go wrong and need to be recovered.
  4. Sensitive or critical projects should be checked and double checked.
  5. Always try and build a slight buffer into any promises that you might give, particularly for customers.
  6. Allow time in your diary or schedule for things that do go wrong which may require your time and attention.
  7. Learn to anticipate the unexpected.
  8. Try to anticipate the time of the week or month when you will have the last minute jobs.
  9. Develop check lists, process and clear standards of performance for critical outputs in your job or business.
  10. Make sure people work to consistent methods allowing time to check and double check what they do. One missed point could create hours of work for somebody else.
© The author

This thought has been taken from Graham’s book 'Working Smarter’. Graham has developed an outstanding course to go with the book – click here for details.

Previous Thoughts for the day

Red Arrow‘Encourage your customers to be unreasonable’
read more read more
Red Arrow‘Give your customers the benefit of the doubt’
read more read more
Red Arrow‘Encourage your customers to complain’
read more read more
Red Arrow‘Being good enough, isn’t good enough – give customers a reason to be faithful’
read more read more
Red Arrow‘How to keep a customer for life – give them lots of reasons to stay’
read more read more
Red Arrow‘Close the customer service department’
read more read more
Red Arrow‘Customer satisfaction is everybody’s job’
read more read more
Red Arrow‘Customer satisfaction is not satisfactory’
read more read more
Red Arrow‘The answer is – yes!’
read more read more
Red Arrow‘What are others doing?’
read more read more
Red Arrow‘How can I take better care of my customers?’
read more read more
Red Arrow‘Every sales call is a free market research opportunity’
read more read more
Red Arrow‘The customer isn’t always right’
read more read more
Red Arrow‘Give your customers more than they pay for’
read more read more
Red Arrow‘Wash your dirty laundry in private’
read more read more
Red Arrow‘It’s OK to spend money’
read more read more
Red Arrow‘Expect the unexpected’
read more read more
Red Arrow‘Have a NIZ!’
read more read more
Red Arrow‘Dump trivia’
read more read more
Red Arrow‘Less is more’
read more read more
Red Arrow‘Speed up routine tasks’
read more read more
Red Arrow‘Stop doing other people’s work’
read more read more
Red Arrow‘Ask questions’
read more read more
Red Arrow‘Take control!’
read more read more
Red Arrow‘Listen!’
read more read more
Red Arrow‘You don’t have to answer the question’
read more read more
Red Arrow‘Shut up!’
read more read more
Red Arrow‘Be receptive’
read more read more
Red Arrow‘Go to the balcony’
read more read more
Red Arrow‘Think before you speak’
read more read more
Red Arrow‘You can’t stare – but you must watch!’
read more read more
Red Arrow‘Don’t be predictable’
read more read more
Red Arrow‘KISS’
read more read more
Red Arrow‘Aim high’
read more read more
Red Arrow‘Say “No.” ’
read more read more