Subject areas
- Commercial, contracts and procurement
- Director development
- Facilities management
- Finance
- Health, safety and environmental
- HR and employment law
- Learning and development
- Management and personal skills
- Project management
- Retail, hospitality and leisure
- Sales and customer service
Thought for the day...
Free daily management tips from our team of trainers - courtesy of the In-House Training Company
Thought for the day
The full archive of free daily management tips from our team of trainers.
Download ‘Wash your dirty laundry in private’
When solving a problem in front of a customer, outstanding employees and managers never argue or try to apportion blame.Customers should only witness the straight, simple resolving of the problem.
Fault-finding is never relevant.
Your first priority should always be your customer.
© The author
This thought has been taken from Graham’s book ‘Companies don’t succeed, people do!’ Graham delivers outstanding sales training – click here for details of some of his programmes.
Previous Thoughts for the day
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‘Encourage your customers to be unreasonable’ - read more
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‘Give your customers the benefit of the doubt’
- read more
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‘Encourage your customers to complain’
- read more
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‘Being good enough, isn’t good enough – give customers a reason to be faithful’
- read more
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‘How to keep a customer for life – give them lots of reasons to stay’
- read more
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‘Close the customer service department’
- read more
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‘Customer satisfaction is everybody’s job’
- read more
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‘Customer satisfaction is not satisfactory’
- read more
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‘The answer is – yes!’
- read more
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‘What are others doing?’
- read more
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‘How can I take better care of my customers?’
- read more
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‘Every sales call is a free market research opportunity’
- read more
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‘The customer isn’t always right’
- read more
- ‘Give your customers more than they pay for’
- read more
- ‘Wash your dirty laundry in private’
- read more
- ‘It’s OK to spend money’
- read more
- ‘Expect the unexpected’
- read more
- ‘Have a NIZ!’
- read more
- ‘Dump trivia’
- read more
- ‘Less is more’
- read more
- ‘Speed up routine tasks’
- read more
- ‘Stop doing other people’s work’
- read more
- ‘Ask questions’
- read more
- ‘Take control!’
- read more
- ‘Listen!’
- read more
- ‘You don’t have to answer the question’
- read more
- ‘Shut up!’
- read more
- ‘Be receptive’
- read more
- ‘Go to the balcony’
- read more
- ‘Think before you speak’
- read more
- ‘You can’t stare – but you must watch!’
- read more
- ‘Don’t be predictable’
- read more
- ‘KISS’
- read more
- ‘Aim high’
- read more
- ‘Say “No.” ’
- read more
© The In-House Training Company.