Lean Six Sigma for managers

 

Overview

This two-day course is designed to help managers understand the main Lean Six Sigma techniques and gain an appreciation of how to deploy them through the DMAIC (Define-Measure-Analyse-Improve-Control) methodology. It is designed to explore these concepts through an interactive case study in which participants take an active role in significantly improving a business process.

The course will increase participants’ knowledge of the Lean Six Sigma mindset, and the problem-solving tools utilised by practitioners such as Green & Black Belts. This will increase their effectiveness in managing people with these skills, and knowing where the methods can bring tangible benefits to their organisation.

Training objectives

This programme will help participants:
  • Understand the main Lean Six Sigma concepts
  • See the impact of variation within their organisation
  • Understand the importance of flow and the impact of waste in business processes
  • Know where to apply Lean Six Sigma for maximum benefit
  • Lead more effective business improvement
  • Support and work with people who have been trained in Lean / Six Sigma
  • Understand some of the critical success factors for deploying Lean Six Sigma

Audience

  • Managers at all levels with an appetite for leading business improvement
  • Professionals wishing to improve their business problem-solving skills

Format

Six Sigma and Lean concepts are not new, but have been gaining increased prominence as a combined methodology over the past decade triggered by the increased availability of data and the constant need for businesses to improve.

This course provides an overview of the various concepts within Lean and Six Sigma through a simulated business scenario in which the course participants take an active role. In stages, the participants progress through the case study moving from problem definition, measurement of performance, analysis to identify the root-causes of the problem, implementation of improvements, and control of the improved process. Having given participants a better appreciation of the components within Lean Six Sigma, the course concludes by exploring the challenges and opportunities in deploying Lean Six Sigma within an organisation.

We recommend that the group be limited to 15 participants if maximum benefit is to be had from the session. Note: a minimum of 8 people are required to run the case study within the course.

The expert trainer

Martin is an independent Lean Six Sigma trainer, who has led Lean and Six Sigma activities for over 12 years. Formerly from a manufacturing background, with GE, he has since worked for a large operational implementation consultancy and now independently across manufacturing, process, telecoms, healthcare and financial sectors.

With a highly interactive and engaging training style, Martin conveys even the most technical and statistical concepts with a clarity and simplicity that few experts in the field are able to provide. His enthusiastic, professional and likeable approach has won him many clients, including Standard Life, UBS, Siemens, BT, Ecolab, BT, T-mobile, Centrica, Aviva, Reuters and Vodafone.

Course outline

  1. Introductions and course objectives 
  2. Why Lean and Six Sigma?
    • The benefits – impact of quality, value and waste
    • History of Lean and Six Sigma
  3. What is Lean Six Sigma?
    • The basic principles – variation and defects, waste and flow
    • Introduction to Case Study – Round 1
  4. Define – the business problem
    • Who is the customer? What do they want?
    • What is the process?
    • What is the problem?
  5. Measure – the current performance
    • What do we need to measure?
    • Can we trust the data?
    • What is the performance baseline?
    • Case Study Round 2 – Quick Wins
  6. Analyse – to determine root causes
    • What are the potential Xs?
    • Overview of graphical analysis
    • Variation thinking – a refresher on statistics
  7. Improve – the process
    • Identifying potential solutions
    • Case Study Round 3 – Implementation
  8. Control – to sustain the improvements
    • Monitoring results – statistical process control
    • Embedding improvements – control plans
  9. Applying Lean Six Sigma – engaging people for success
    • Mobilising organisational commitment
    • Identifying appropriate projects
    • Supporting Green and Black Belts
  10. Conclusion
    • Workshop review / discussion
    • Close

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