Developing the high performing team

 

Overview

Developing the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it. It focuses on enabling managers to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. A core theme is the need for managers of teams to ‘hold up the mirror’ to themselves and to see themselves as a leader of people, to reflect on how others see them and to modify their style accordingly.

Training objectives

This programme will help managers/team leaders:
  • Analyse the constituents of a ‘high performing’ team
  • Apply essential influencing techniques
  • Use a range of communication techniques to support effective teamwork
  • Create and articulate team vision
  • Generate common values
  • Assess team effectiveness and take/recommend the appropriate actions
  • Make more efficient use of team time
  • Understand and agree on techniques to manage conflict
  • Define and implement team meeting protocols that will facilitate team effectiveness
  • Use the Prime Focus model to create the environment and framework for a high performing team
  • Draft your team strategy to take them to the next level

Audience

This programme is designed specifically for those who are managing teams, whether in a line- or a project-management context.

Format

This two-day workshop uses a stimulating mix of theory-based instructional sessions, discussions and exercises to explore best practice. Personal experiences of successful and less successful teams are shared in order to help develop workable personal action plans for improved team performance. The focus throughout the workshop is on creating awareness of team dynamics, developing attitudes and beliefs and embedding newly acquired skills and behaviours as habits. It is highly interactive, very powerful – and great fun!

The expert trainer

Cyrus Cooper (Managing Director of Maximum Performance) is an exceptional trainer, facilitator and coach. He specialises in helping managers to focus on their role and responsibilities with the aim of getting great results with the people they manage. He has helped organisations in both the public and private sectors to increase their performance through a range of interventions covering leadership challenges, motivational management and corporate and executive 1:1 coaching. Formerly an internal learning and development consultant to the Ministry of Justice, his achievements there ranged from a major business process re-engineering (BPR) project to designing performance management systems and competency frameworks for over 12,000 staff and creating a range of management programmes for middle / senior civil servants that are still being run to this day.

Cyrus is passionate about coaching as well as training, and has recently developed an organisational-wide coaching programme for the Big Lottery Fund. He currently works with Thomson Reuters graduates on a global graduate scheme, delivering a week of self-discovery, supported by the FACET5 profiling tool. His other current / recent clients include the BBC, 3M, Accenture, Inter Hannover, Legoland, Merlin Entertainments, Mouchel, Phytopharm, Office of the Public Guardian, The Gap Partnership, Central Bedfordshire Council, Finsbury Foods, Lancashire Group, RED Consulting, Gala Coral, De Lage Landen, the Methodist Church, Shaw Trust and the Housing Solutions Group, to name but a few. Whether delivering a one-off workshop or designing an innovative management development programme, Cyrus delivers with understanding, enthusiasm and passion, and truly believes that learning is about creation, not consumption.

Cyrus’s academic and professional qualifications include a Masters Degree in Management Practice, MBTI accredited, SDI accredited, Facet5 accredited, DiSC accredited, Diploma in Executive and Corporate Coaching, Diploma in Business Coaching, Diploma in Business Excellence (EFQM), NVQ Assessor, etc. Cyrus is enthusiastic and practical in his approach, with tools and methodologies explained clearly. His strong facilitation skills and focus on his audience create a powerful learning experience and the response from individual participants is invariably appreciative, as the following comments show:

‘Cyrus was fab – as usual.’ ‘Building a Customer Mentality’ course participant, Inter-Hannover

‘This session was exceptionally brilliant. The trainer drew me out of my shell.’ Graduate Development Workshop participant, Mouchel

‘Maximum Performance were engaged by Thomson Reuters to redesign our technology graduate development centre (the integral piece of the graduates’ two year training programme). Throughout the programme redesign, I found Maximum Performance to be extremely responsive, creative in their approach and also dedicated to building a bespoke solution for Thomson Reuters. The feedback from stakeholders and delegates has been very positive on the content delivered , the facilitator’s training style and Maximum Performance’s ability to hit the ground running, intimately understanding our needs.’ Khalil Ayub, Technology Graduate Scheme Manager, Thomson Reuters

‘We used Maximum Performance to design and deliver leadership skills for our people managers at LEGOLAND Windsor. We were pleased with the structured approach which provided a parallel process to our Team Leader training activities. Maximum Performance also helped incorporate some new training techniques we wanted to try such as Forum Theatre. Overall this part of the session was fun and energetic. It provided a powerful and memorable alternative to role play with excellent feedback from our managers.’ Head of Learning & Development, Legoland

‘I have had the pleasure of working with Maximum Performance (and Cyrus Cooper in particular) to deliver a coaching programme across the Big Lottery Fund. We co-constructed and piloted the programme to skill managers in the basics of coaching and create a programme of development for Senior Leaders to also build their coaching skills. What Cyrus delivered was a programme that impacted on us with a huge amount of insight, interest and invigoration around coaching as a key skill in our leaders, managers and talent programme participants. We are about to launch our own internal coaching network that will continue and spread the great work Cyrus did for us.’ Perry Timms, Head of Talent & Organisational Development, BIG Lottery Fund

Course outline

DAY 1

  1. Welcome and introduction
    • Participants are welcomed to the programme and invited to share their personal objectives and people challenges
    • Participants are given an action plan template to complete throughout the workshop
  2. Your team
    • The concept of ‘positive intention’
    • The difference between a team and a high performing team
    • Assess your team effectiveness
    • What is your ‘interference’?
  3. The team environment
    • Setting the scene
    • Building rapport
    • Active listening
    • Team goals and role profiling
  4. Your style
    • Tuckman model of team stages – how do you manage each stage?
    • Team standards and goals
    • Your team vision
  5. Effective team meetings
    • Influencing in team meetings
    • How to make them interesting and relevant
    • The pure role of the chair

DAY 2

  1. Effective communication techniques
    • Giving and receiving feedback
    • Your communication style
    • How to adapt, pace and lead to build rapport
    • The Mehrabian theory of communication
  2. How to manage conflict
    • What is conflict?
    • What is your default conflict approach?
    • Tools and tips for managing conflict
    • Practice sessions
  3. Team skills
    • Undertake a team skills analysis
    • Types of team member
    • Motivating team members
    • Reframing situations
  4. Setting your strategy
    • Seeing the bigger picture
    • The Prime Focus Model
    • Your strategy for success
    • Articulating your strategy
    • Action plans revisited

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