Effective listening skills

Overview

This fun, activity-based, half-day session is designed to:
  • Remind participants of the importance of listening skills
  • Highlight the benefits of listening actively
  • Give an opportunity to practise listening in a range of situations

Training objectives

The aim of this programme is to help participants:
  • Recognise listening as a key skill in the communication process
  • Practise listening with more care and attention
  • Help others to listen more effectively
  • Identify what prevents and what promotes listening

Audience

This workshop is appropriate for all levels of staff.

Format

This intensive half-day ‘energiser’ session is based on a series of short formal presentations interspersed with practical exercises, giving all participants the opportunity to apply the key principles learnt through a range of activities. The emphasis is very much on experiential learning through fun and creativity.

We recommend a maximum of 8 people per group.

Special features

The flexible half-day format gives clients the option of running just a single session, or two sessions on the same day, or combining it with another ‘energiser’ session (whether for the same or for a different group). Feel free to call us to discuss the permutations.

The expert trainer

Will has twenty years’ experience as an independent consultant and trainer, specialising in management, communication and team skills: ‘helping people work together. A psychologist by background, he began his career as a Training Officer with GEC-Marconi, recruiting and organising the training of students and graduates. He joined Texas Instruments as Personnel Officer for a 24/7 high-tech production site, and later became UK Training Manager for the 1,300 employees. He then moved to Mercedes-Benz, providing an internal training and consultancy service for staff and dealerships, before setting up his own consultancy in 1992.

Much of Will’s consultancy work involves designing and facilitating team and leadership development programmes, and he is expert at using experiential team tasks as a vehicle for addressing effectiveness issues. He often creates and runs Away Day events to help re-focus teams following restructuring, downsizing or merger.

Will’s clients range from major private sector organisations such as HSBC, Unilever, AstraZeneca, Anglian Water, Barclaycard, DaimlerChrysler, Jaguar Racing, Mercedes-Benz, RBS, Royal & Sun Alliance, Texas Instruments, Volvo, to government and local authorities, to sixth form colleges and the Guide Association. He is a visiting lecturer in Leadership and Teamwork at University of Bedfordshire Business School and at the University of Mannheim European MBA Programmes.

Course outline

1. Welcome and introduction

2. Models of communication and listening

3. ‘Zin Obelisk’ activity – problem-solving by sharing and listening to information

4. Listening and passing on information

5. ‘Drawing instructions’ activity – learning how to help others listen

6. Active listening

7. ‘Listen and recall’ activity – a test of listening ability

8. Barriers to listening

9. 3 styles of listening for solving problems

10. ‘Cup pyramid’ activity – a group challenge in collective listening

11. Conclusion

Web site design by Method & Class Ltd