Management training

Leadership, management and personal effectiveness

We have some truly outstanding trainers in this area, all of them combining many years of practical experience with a passion and a talent for sharing their knowledge and expertise. These programmes are all delivered in a lively, relaxed, informal manner – but not at the expense of a resolute focus on helping people improve performance, whether their own or their teams’. The programmes range from half-day ‘energisers’ to three-day ‘immersion’ courses. They can all be tailored to meet your particular needs but if you can’t see what you are looking for then we would be more than happy to develop a programme specially for you.

Please note: financial management programmes for non-financial staff are listed separately, in the ‘Finance’ section.

And did you know we’ve got an updated website? You’ll find even more leadership, management and personal effectiveness training courses there.

Dramatic training – actor-based training programmes

There are many hugely successful, long-running West End shows which continue to impress their audiences for years and even decades. But where does the success start? The cast learn their lines and then rehearse their roles, receiving feedback from the director until every aspect of the production is perfect. In business the rules are the same. Learn, practise and perform! Give your staff the same opportunity and you’ll be amazed at the results they achieve on their first night and on every other performance.

Red Arrow Dramatic customer service An opportunity to discover the theory behind excellent customer service and then put the learning into practice with professional actors providing accurate and realistic examples of challenging customer situations.
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Red Arrow Dramatic performance conversations Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level.
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Red Arrow Dramatic presentation skills There are many great speakers and many famous performers who stand effortlessly before us and present in an engaging and inspirational fashion. But how do they do it? The answer is simple. They practise.
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Red Arrow Dramatic telephone skills Effective use of the telephone is a highly appropriate topic for the drama-based training approach. This programme makes full use of an expert trainer working alongside two actor/facilitators to deliver a very interactive, fun, high energy day.
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‘Energisers’

These intensive half-day sessions are each based on a series of short formal presentations interspersed with practical exercises. This is a very engaging format, which gives everyone a chance to take part in a range of activities in order to practise the key principles. The emphasis is very much on experiential learning, through fun and creativity.

Red Arrow Confidence Learn how to balance your confidence levels and achieve a quiet and present confidence in daily life and work.
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Red Arrow Decision-making A range of structured methods for making well considered decisions – learn which strategy suits a particular type of decision. Explore the behaviours that promote effective decision-making, including group decisions.
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Red Arrow Listening skills Appreciate the importance listening, understand the benefits of doing it actively, and practise listening in a range of situations.
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Red Arrow Motivating yourself and others Find the motivation that will take you – and others – towards peak performance.
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Red Arrow Personal development Take more control of your life, using a personal development action plan.
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Red Arrow Problem-solving Discover how to use a set of tools for tackling various types of problem. Learn to analyse problems, find new perspectives and apply the appropriate problem-solving technique.
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Leadership and management development

A range of one-, two- and three-day programmes, delivered by inspirational specialist trainers. These events can all be tailored to reflect your organisation’s culture, values and processes. Or we can design a programme from scratch, just for you. (For larger scale development programmes, please call our sister company, www.maximumperformance.co.uk, on 01582 714280).

Red Arrow Appraisal skills This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal – even in the most challenging circumstances.
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Red Arrow Change management This one-day course is designed to help managers understand that they are organisational change agents and that in this capacity they need to learn how to overcome resistance to change in themselves and others.
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Red Arrow Honest conversations Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme makes it much, much easier for you by giving you a robust framework to use – and the opportunity to practise your skills in a safe, supportive environment.
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Red Arrow Introduction to management A comprehensive three-day programme to help new managers hit the ground running.
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Red Arrow Leadership – turning values into action Leadership implies followership. And that means trust. Because who’s going to follow a leader they don’t trust? This comprehensive, stimulating, practical programme takes a values-driven approach to leadership.
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Red Arrow Management in a day! Managing people doesn’t have to be difficult. But too many of us make it difficult for ourselves with our lack of focus, tools or techniques. This very practical, hugely enjoyable, day will give you all the tools for the job and the opportunity to practise them in a safe and supportive environment before using them for real back in the workplace.
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Red Arrow Managing people effectively Two days on motivation, communication, delegation, team-building, performance management and change management.
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Red Arrow Managing people within the law All you need to know, as a manager, about employment law and ‘best practice’.
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Red Arrow Managing remote and flexible teams Conventional management methods and structures are being overhauled as innovative organisations are designing new ways of working. This workshop will therefore focus on trust as the cornerstone of any flexible or remote working arrangement.
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Red Arrow Outstanding performance management A two-day adventure in how to become an outstanding performance manager – a very popular programme.
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Red Arrow People management A flexible two- or three-day workshop on the essential skills, covering team-working, performance management, leadership and SDI / MBTI personality types plus optional modules.
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Red Arrow Teams – developing the high performing team Developing the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it.
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Personal effectiveness training courses

This is just a small selection of courses that can be delivered by our team of more than 30 personal effectiveness trainers based around the UK. Not sure which one’s right for you? Give us a call on 01582 714285. We’re here to help!

Red ArrowAssertiveness and dealing with difficult people This one-day programme provides the knowledge and skills to become more assertive when dealing with other people in a variety of different situations.
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Red Arrow Beating stress, creating calm This highly practical one-day programme explains the basic concepts of stress – mental, emotional and physical – and its possible consequences. It also covers ways of dealing with stress as and when it arises, from daily hassles to larger issues, and shows how a ‘Calm’ action plan can help.
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Red ArrowBusiness networking skills How to become a more effective business networker, whether face-to-face or online.
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Red Arrow Business writing skills This very hands-on workshop will help improve the impact, clarity and accuracy of your business documents – both internal and external. Relevant to any type of document, for staff at all levels.
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Red Arrow Communicating with confidence Feel comfortable, inspire trust and get your message across with assurance and flair. This practical, enjoyable one-day course will give you all you need to feel confident when you face a room full of people.
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Red ArrowCompelling communication Effective communicators just do it! It is a skill. And skills can be taught. Which is why this two-day workshop is very interactive, enabling participants to practise their skills in a positive, supportive environment.
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Red ArrowCommunication skills – powerful and positive A life-enhancing day to help raise your communication skills to a higher level. Master a simple model and proven techniques for immediate practical benefit.
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Red ArrowConfident business communicationA two-day practical workshop for anyone who wants to improve their communication skills. This course will equip participants with positive guidance and practical tips.
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Red ArrowConflict management A fun, positive, interactive day on how to make your working relationships more productive by dealing with conflict effectively.
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Red ArrowEffective business writing for those with English as a second language A two-day practical workshop for those who want to improve their written English communications, in a business context.
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Red Arrow Influencing skills Understand what makes people tick! Learn how to use a variety of simple yet effective techniques to help influence and persuade other people, especially when ‘pitching’ your ideas.
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Red ArrowInterpersonal / communication skills A powerful two day programme to help you understand and develop your relationships with others, using the strength deployment inventory.
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Red ArrowJargon-free project management A one-day “jargon-free” workshop designed specifically to guide those new to, or with limited experience in, project management who want their projects to run more smoothly, and to manage them more confidently.
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Red Arrow Meetings and how to run them A half-day programme to help you manage meetings and make them more productive.
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Red Arrow Mind skills An inspiring and dynamic two-day ‘brain gym’ to bump-start people’s creativity and thinking processes.
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Red Arrow Negotiation skills You never get the deal you deserve – only the deal you negotiate! This is an ideal opportunity to learn how to negotiate better.
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Red Arrow Negotiation skills (advanced) This advanced course focuses on ‘win-win’ solutions. It is based on the principles of developing relationships for mutual business gain, and how to negotiate strongly within this context.
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Red Arrow Peak performance In an increasingly pressurised environment, this two-day course will help employees at all levels to take control of their working lives and achieve the goals and objectives of their job. This is an essential programme for people who could use some practical advice and guidance on how to cope with the pressures of tight deadlines and limited resources.
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Red Arrow Powerful presentation skills This very practical workshop has a simple objective: to help you prepare, design and deliver memorable and high-quality presentations.
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Red Arrow Speed reading This very practical course will teach you speed reading skills that help you read faster while still maintaining comprehension.
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Red Arrow Time and stress management The definitive one-day course, from an acknowledged expert.
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Red Arrow Twenty ways to liven up your meetings A half-day programme to help you get more engagement from those attending your meetings. Ideal for team meetings.
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Red Arrow Working smarter Don’t work harder – work smarter! A one-day programme.
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Also available

Courses and workshops can also be provided on the following subjects, among many others:
  • Assertiveness
  • Dealing with difficult situations
  • Developing presence
  • Internal consulting skills
  • Interview skills
  • Motivating people
  • NLP – introduction
  • Remote / distance management
  • Secretarial / administrative support staff development
  • Supervisory skills
  • Writing skills

Full details of programmes on any of these subjects are available on request.

Still can’t see what you’re looking for?

Then please give us a call on 01582 714285, with no obligation whatsoever, to discuss your training requirements. We’re here to help!

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