Customer service
We have some truly outstanding trainers in this area, all of them combining many years of practical experience with a passion and a talent for sharing their knowledge and expertise. These programmes are all delivered in a lively, relaxed, informal manner – but at the same time are completely focused on driving sales and generating total customer satisfaction. The programmes range from half-day ‘energisers’ to three-day ‘immersion’ courses. They can all be tailored to meet your particular needs but if you can’t see what you are looking for then we would be more than happy to develop a programme specially for you.
Courses and workshops
Brilliant customer service!
Our ‘flagship’ customer service programme, this one-day course will inspire your people to excellence, delighting customers at every opportunity.
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- Brilliant face-to-face customer service!
This version of our ‘flagship’ customer service programme is designed specifically for those dealing with customers face-to-face rather than on the phone.
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- Brilliant internal customer service!
This version focuses on those dealing with internal clients and customers.
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- Brilliant IT and technical customer service!
For all those dealing with customers in IT and technical based systems.
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- Brilliant telephone customer service!
For all those dealing with customers over the phone (and by email).
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- Brilliant written customer service!
Raise customer service and support standards by instructing, equipping and inspiring participants to delight customers through excellent written communication.
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- Brilliant customer service! for service engineers
Our flagship customer service course tailored to meet the needs of service engineers.
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- Building a customer mentality
Help your people to ‘think and act customer’!
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- Call control with confidence
How telephone calls can be handled and dealt with swiftly, efficiently and to all reasonable customer satisfaction.
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- Contact centre management
If you want to retain and develop your contact centre team leaders, supervisors and mangers, this three-day ‘immersion’ course is the one for you.
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- Service with a sale!
Help your customer service team up- and cross-sell without making them feel like sales people.
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Also available
The programmes listed above are just a sample of what we can offer. Courses and workshops can also be provided on the following subjects:
- Training Brilliant Customer Service!
- Coaching Brilliant Customer Service!
- Brilliant Customer Service! – for managers and team leaders
- Brilliant Customer Service! – the half-day option
- Brilliant Customer Service refreshed!
- Assertiveness and dealing with difficult situations
- Communication skills
- Dramatic customer service!
- Receptionist skills
- Results-focused emotional intelligence – for customer service
- Telephone skills for customer service
- Understanding your customers
Full details of any these programmes are available on request.
Resources
Follow this link to find interesting and useful articles relevant to this subject area.
Still can’t see what you’re looking for?
Then please give us a call on 01582 714285, with no obligation whatsoever, to discuss your training requirements. We’re here to help!
