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- Commercial training
- Commercial awareness
- Commercial risk management
- Contract management
- Construction law – introduction
- Contract negotiation
- Essential financial skills for purchasing and procurement
- Negotiating techniques
- Professional procurement
- MOD contracting
- Proposal preparation
- Specification writing
- Supplier management
- Tender review workshop
- Customer service training
- Brilliant customer service!
- Brilliant IT and technical customer service!
- Brilliant face-to-face customer service!
- Brilliant internal customer service!
- Brilliant telephone customer service!
- Building a customer mentality
- Call control with confidence
- Brilliant written customer service!
- Contact centre management
- Brilliant customer service! for service engineers
- Dramatic customer service!
- Director training and development
- Business planning and strategic decision-making
- Business strategy and decision-making
- Company director
- Corporate governance training – director development ‘menu’
- Business continuity planning and management
- Directing change
- Directing safely (IOSH certificate)
- Effective board
- Implementing the business plan
- Family business board
- International director
- Social enterprise board
- Facilities management
- Building services and maintenance – best practice
- Building services and maintenance – introduction
- CDM
- Business continuity planning and management
- Essentials of FM
- H&S for FM
- Office facilities
- Maintenance and operation (M&O) of engineering plant and services
- Procurement of FM services
- Project management for FM
- Relocation, relocation, relocation!
- Reliability centred maintenance
- Financial training
- Budgeting and control
- Cost reduction
- Advanced financial analysis
- Credit control and debt recovery – the legal issues
- Credit control and debt recovery – the practical issues
- Credit control training ‘menu’
- Finance for the non-financial manager
- Fraud
- Getting paid – telephone tactics for debt collection
- Project appraisal and risk management
- Understanding finance – principles
- Understanding finance – processes
- Health and safety training
- CDM
- Control of contractors
- COSHH (CIEH certificate)
- Directing safely (IOSH certificate)
- Environmental awareness and management
- Environmental legislation
- Fire safety
- Food safety (CIEH Level 3 certificate)
- HACCP – Hazard analysis and critical control point principles (RSPH Foundation Certificate)
- Health and safety in the workplace (CIEH level 2 certificate)
- Introduction to health and safety
- Managing client / contractor relationships (IOSH certificate)
- Managing safely (IOSH certificate)
- Manual handling (CIEH level 2 certificate)
- Operative-level health and safety training
- Risk assessment – principles and practice (CIEH certificate)
- Personal safety
- Safety reps at work
- Stress awareness (CIEH certificate)
- Supervising health and safety (CIEH certificate level 3)
- Waste management
- Working at height
- Working safely (IOSH)
- Working with environmental responsibilities
- HR training
- Diversity and equal opportunities
- Disciplinary and grievance issues
- Employee relations, trade unions and the law
- Employment tribunals
- Family-friendly policies, procedures and the law
- Investigations – conducting workplace investigations
- Job descriptions
- Managing people within the law
- Professional HR – a performance improvement workshop
- Reorganisations, redundancies and TUPE
- Safeguarding children and vulnerable adults: recruitment and selection for work with vulnerable groups
- Recruitment interviewing and selection
- Sickness and absenteeism
- Learning and development
- Leadership, management and personal effectiveness
- Appraisal skills
- Listening skills
- Building confidence
- Personal development
- Effective decision-making
- Motivating yourself and others
- Problem-solving
- Beating stress
- Business writing skills
- Successfully managing change
- Advanced negotiation skills
- Managing people within the law
- Speed reading
- Managing remote and flexible teams
- Resilience
- Powerful positive communication
- Communicating with confidence for women
- Assertiveness and dealing with difficult situations
- Dramatic customer service
- Business networking skills
- Dramatic performance conversations
- Honest conversations
- Dramatic presentation skills
- Influencing skills
- Compelling communication
- Dramatic telephone skills
- Interpersonal / communication skills
- Introduction to management
- Conflict management
- Leadership – turning values into action
- Management in a day!
- Managing people effectively
- Meetings and how to run them
- Mind skills
- Effective negotiation skills
- Outstanding performance management
- Peak performance – essential personal effectiveness skills
- People management
- Powerful presentation skills
- Teams – developing the high performing team
- Time and stress management
- Twenty ways to liven up your meetings
- Work smarter!
- Project management training
- Commercial awareness
- Discovering requirements
- Introduction to requirements
- Leading technical teams
- Effective project leadership
- Business project management
- Introduction to project management
- Agile Project Management
- PRINCE2® Introduction
- Finance for project managers and engineers
- Effective technical writing
- PRINCE2® Foundation
- Lean Six Sigma Green Belt
- Energy management for manufacturing
- PRINCE2® Practitioner
- Lean Six Sigma for managers
- Energy management in processing industries
- Project appraisal and risk management
- Project planning and risk management
- Project team workshop
- Smaller projects
- Specification writing
- R&D project management
- Successful project management
- The perfect project!
- The professional project manager
- Retail, hospitality and leisure
- Roles and responsibilities of the area manager
- Managing branch manager performance – from recruitment to appraisal
- Managing branch manager development – skills and situations
- Dealing with under-performance
- Career and succession planning for branch managers
- Brilliant customer service – face-to-face!
- Retail benchmarking
- Sales training
- Strategic sales prospecting
- Persuasive presentation skills
- Telephone sales – without tears!
- Sales success
- Client consulting skills for professional services
- Developing international business
- Advanced sales negotiation skills
- New business opportunities – how to create and exploit them
- Sales performance improvement workshop – The sales accelerator masterclass
- Consultative selling
- Service with a sale!
- Strategic account development
- Writing winning sales proposals
- Sales meeting booster – How to sell smarter
- Specialist courses
- Commercial training
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