Sales and customer service training

Sales and customer service

We have some truly outstanding trainers in this area, all of them combining many years of practical experience with a passion and a talent for sharing their knowledge and expertise. These programmes are all delivered in a lively, relaxed, informal manner – but at the same time are completely focused on driving sales and generating total customer satisfaction. The programmes range from half-day ‘energisers’ to three-day ‘immersion’ courses. They can all be tailored to meet your particular needs but if you can’t see what you are looking for then we would be more than happy to develop a programme specially for you.

We can also advise on how to take different elements of this portfolio to construct a coherent development programme for all your customer-facing staff. click here to see what this might look like in the context of a sales development programme.

Courses and workshops

Red ArrowBrilliant customer service!
This one-day course will inspire your people to excellence, delighting customers at every opportunity.
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Red ArrowBuilding a customer mentality
Help your people to ‘think and act customer’!
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Red ArrowCall centre management
If you want to retain and develop your call centre team leaders, supervisors and mangers, this three-day ‘immersion’ course is the one for you.
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Red ArrowCall control with confidence
How telephone calls can be handled and dealt with swiftly, efficiently and to all reasonable customer satisfaction.
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Red ArrowClient consulting skills
Anticipate, identify, create, and develop sales opportunities using the consultative selling model.
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Red ArrowClose that sale!
Closing and negotiating new sales and repeat business with more certainty, less luck and greater accuracy.
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Red ArrowInfluence and persuasion skills
A two-day workshop in which to learn and practice simple techniques for ‘natural’ persuasion and influence.
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Red ArrowNew sales opportunities
A high-impact day on how to create new business opportunities, both from existing clients and from new clients.
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Red ArrowProfitable customer care
A customer care programme with a difference!.
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Red ArrowSales performance improvement workshop
The sales accelerator masterclass – an In-House Training Company performance improvement workshop.
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Red ArrowStrategic account development
Two days of practical advice and guidance on account management and planning – how to maintain and develop key accounts.
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Red ArrowValue-based sales skills
Solution selling – how to win more business with value-based propositions.
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Red ArrowWorking smarter
Stop working harder – work smarter!
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Red ArrowWriting winning sales proposals
Improve the impact, clarity, accuracy and effectiveness of your sales proposals.
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Also available

The programmes listed above are just a sample of what we can offer. Courses and workshops can also be provided on the following subjects:
  • Copy-writing for sales
  • Finance for sales and marketing
  • Getting appointments by phone
  • Leading the sales team
  • Natural state selling – introduction
  • Natural state selling – intensive
  • Pitching for business
  • Successful sales techniques
  • Terrific telesales!
  • Understanding features and benefits: sales skills for technical staff (a half-day Impact! programme)
  • Writing telephone sales scripts (a half-day Impact! programme)

Full details of any these programmes are available on request. And please don’t overlook the other programmes on this website, including:

Still can't see what you’re looking for?

Then please give us a call on 01582 714282, with no obligation whatsoever, to discuss your training requirements. We’re here to help!