Resources
No irritating registration process – just some genuinely free ‘brain food’!Articles
Aligning personal and business objectives
A six-page article on how to align your employees’ deepest motivational desires with your organisational objectives.
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- Changing the way you sell
How to present the business case for a sales development programme – an 18-page sample format.
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- Why coaching skills training doesn’t work
Seventeen reasons why organisations fail in their efforts to deliver effective training in coaching skills to their managers – and what you can do to avoid making the same mistakes!
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Thoughts for the day
- ‘Encourage your customers to be unreasonable’
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- ‘Give your customers the benefit of the doubt’
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- ‘Encourage your customers to complain’
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- ‘Being good enough, isn’t good enough – give customers a reason to be faithful’
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- ‘How to keep a customer for life – give them lots of reasons to stay’
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- ‘Close the customer service department’
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- ‘Customer satisfaction is everybody’s job’
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- ‘Customer satisfaction is not satisfactory’
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- ‘The answer is – yes!’
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- ‘What are others doing?’
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- ‘How can I take better care of my customers?’
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- ‘Every sales call is a free market research opportunity’
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- ‘The customer isn’t always right’
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- ‘Give your customers more than they pay for’
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- ‘Wash your dirty laundry in private’
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- ‘It’s OK to spend money’
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- ‘Expect the unexpected’
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- ‘Have a NIZ!’
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- ‘Dump trivia’
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- ‘Less is more’
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- ‘Speed up routine tasks’
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- ‘Stop doing other people’s work’
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- ‘Ask questions’
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- ‘Take control!’
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- ‘Listen!’
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- ‘You don’t have to answer the question’
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- ‘Shut up!’
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- ‘Be receptive’
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- ‘Go to the balcony’
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- ‘Think before you speak’
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- ‘You can’t stare – but you must watch!’
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- ‘Don’t be predictable’
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- ‘KISS’
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- ‘Aim high’
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- ‘Say “No.” ’
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