Subject areas
- Commercial, contracts and procurement
- Director development
- Facilities management
- Finance
- Health, safety and environmental
- HR and employment law
- Learning and development
- Management and personal skills
- Project management
- Retail, hospitality and leisure
- Sales and customer service
Thought for the day...
Free daily management tips from our team of trainers - courtesy of the In-House Training Company
Resources
No irritating registration process – just some genuinely free ‘brain food’!
Articles
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Aligning personal and business objectives
A six-page article on how to align your employees’ deepest motivational desires with your organisational objectives. - download
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Changing the way you sell
How to present the business case for a sales development programme – an 18-page sample format. - download
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Why coaching skills training doesn’t work
Seventeen reasons why organisations fail in their efforts to deliver effective training in coaching skills to their managers – and what you can do to avoid making the same mistakes! - download
Thoughts for the day
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‘Encourage your customers to be unreasonable’
- download
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‘Give your customers the benefit of the doubt’
- download
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‘Encourage your customers to complain’
- download
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‘Being good enough, isn’t good enough – give customers a reason to be faithful’
- download
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‘How to keep a customer for life – give them lots of reasons to stay’
- download
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‘Close the customer service department’
- download
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‘Customer satisfaction is everybody’s job’
- download
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‘Customer satisfaction is not satisfactory’
- download
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‘The answer is – yes!’
- download
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‘What are others doing?’
- download
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‘How can I take better care of my customers?’
- download
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‘Every sales call is a free market research opportunity’
- download
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‘The customer isn’t always right’
- download
- ‘Give your customers more than they pay for’
- download
- ‘Wash your dirty laundry in private’
- download
- ‘It’s OK to spend money’
- download
- ‘Expect the unexpected’
- download
- ‘Have a NIZ!’
- download
- ‘Dump trivia’
- download
- ‘Less is more’
- download
- ‘Speed up routine tasks’
- download
- ‘Stop doing other people’s work’
- download
- ‘Ask questions’
- download
- ‘Take control!’
- download
- ‘Listen!’
- download
- ‘You don’t have to answer the question’
- download
- ‘Shut up!’
- download
- ‘Be receptive’
- download
- ‘Go to the balcony’
- download
- ‘Think before you speak’
- download
- ‘You can’t stare – but you must watch!’
- download
- ‘Don’t be predictable’
- download
- ‘KISS’
- download
- ‘Aim high’
- download
- ‘Say “No.” ’
- download
© The In-House Training Company.