Updated Category – Leadership, Management and Personal Effectiveness

Written by admin on March 26, 2012 — Leave a Comment

We are pleased to announce that we have updated our Leadership, Management and Personal Effectiveness category, so that we can offer you the best possible training in the subject. We have improved some of our course outlines and added new ones, so please visit the page here and take a look.

The category is now divided in to 4 areas:
  • Dramatic training – Learn, practise and perform! with a team of professional actors and expert trainers
  • Energisers – a series of intensive, half-day sessions
  • Leadership and management – a range of one-, two- and three-day programmes
  • Personal effectiveness – develop your personal effectiveness skills with these interactive workshops
As always, all of our courses are fully customisable to meet your specific needs, so please give us a call. We’re happy to help!
Posted in News

New course added – Dramatic customer service

Written by admin on March 15, 2012 — Leave a Comment

The course outline for our new programme Dramatic customer service has now been added to our website. This is a highly practical, skills-based day, injected with humour and fun throughout the day.
For full course details please see this page. To find out what other actor-based training courses we can offer, please visit the dedicated Actor-Based Training website.

Posted in HR News

New Website – Actor Based Training

Written by admin on March 9, 2012 — Leave a Comment
Through our sister company, Maximum Performance, we have launched a new brand of courses called Actor Based Training. In partnership with Silvercube, a team of highly experienced actor-facilitators, we are currently delivering six courses that utilise actors and role-playing to get the best out of your team. These courses are fun and interactive way of learning and are always very well received by clients. For full details, please visit the Actor Based Training website.
Posted in News

Iceland tops Best Big Companies to Work for list

Written by admin on March 7, 2012 — Leave a Comment

PwC, Penna and McDonalds also collect honours in 2012 rankings. Full article here.

Posted in HR News

Updated course outline – Personal safety

Written by admin on March 5, 2012 — Leave a Comment
We have updated our Personal safety course outline in order to offer clients the best programme possible. For more information and to see the new course, please click here.
Posted in News

UKCSI Report

Written by admin on March 2, 2012 — Leave a Comment
The Institute of Customer Service released it’s twice-yearly Customer Satisfaction Index Report last week (available here). After reading through it, it’s clear that while customer satisfaction is slowly improving there is still a long way to go. If you feel that your business could improve its customer service then we would be delighted to help. Please view our dedicated website, www.brilliantcustomerservice.com, or give us a call today.
Posted in Customer Service News

10 Corporate Social Media Myths Dispelled

Written by admin on March 2, 2012 — Leave a Comment
This podcast from Closing Bigger is about 10 social media myths that are commonplace in the companies and organizations that they work with at Socialized! Agency. Many of these misconceptions stop organizations from truly realizing the potential of social media (or even starting). Follow this link to see the top myths in a graphic form.
Posted in Sales News

Employee ownership: A panacea for employee engagement?

Written by admin on February 16, 2012 — Leave a Comment

Deputy prime minister Nick Clegg recently called for wider share ownership among workers. Is creating a John Lewis style economy a panacea for employee engagement, growth and profits?

For the full article, click here.

Posted in Customer Service News

Sean McPheat’s selling imperatives for 2012

Written by admin on February 7, 2012 — Leave a Comment

In the latest Winning Edge (the ISMM’s magazine for members), Sean McPheat sets out what’s hot for this year in selling:

Sales professionals will finally get around to using social media
Sales 2.0, LinkedIn, Twitter, Facebook, YouTube – these are all sites, terms and services that sales pros have had on their ‘to do’ list for some time. So you’ve got your LinkedIn profile…well, now’s the time to start using it: 2012 will the be the year where the adoption of these sites gathers momentum and this will snowball as more and more success stories are made public and the return on investment finally filters through.

For the full article, click here.

Posted in Sales News

Keep your customers loyal by asking them the right questions

Written by admin on February 7, 2012 — Leave a Comment

Customer churn costs UK businesses around £2.2 billion a year, which makes establishing how loyal your customers really are, and knowing what you need to do in order to make them buy from you again, a vital business. But how do you find this infomation when even the most seemingly simple of transactions is actually complex?
For the full article, click here.

Posted in Customer Service News
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