Category Archives: Customer Service News
UKCSI Report
The Institute of Customer Service released it’s twice-yearly Customer Satisfaction Index Report last week (available here). After reading through it, it’s clear that while customer satisfaction is slowly improving there is still a long way to go. If you feel that your business could improve its customer service then we would be delighted to help. Please view our dedicated [...]
Employee ownership: A panacea for employee engagement?
Deputy prime minister Nick Clegg recently called for wider share ownership among workers. Is creating a John Lewis style economy a panacea for employee engagement, growth and profits? For the full article, click here.
Keep your customers loyal by asking them the right questions
Customer churn costs UK businesses around £2.2 billion a year, which makes establishing how loyal your customers really are, and knowing what you need to do in order to make them buy from you again, a vital business. But how do you find this infomation when even the most seemingly simple of transactions is actually [...]